Remote Security Management and Pro-active Service
Dual-Stream provide a state of the art Remote Management Service (RMS) enabling us to deliver a pro-active remote service offering to our clients. Our Remote Management facility allows us to connect to your security systems, including CCTV, Intruder Alarm and Access Control systems remotely. Manned by technically experienced personnel, our RMS allows us to offer the following services:
Remote System Health Checks
Remote Site Management
Remote Software Upgrades
Remote System Resets
Retrieval of CCTV Footage/ Burn to Disc
National Maintenance Team
Highly Skilled Maintenance Engineers Nationwide
In instances where a fault cannot be fixed remotely our Pro-Active Maintenance service offers a complete end-to-end service to ensure your security systems are operational 24/7.
By monitoring and detecting issues around the clock and reporting them directly to our service team, they can be resolved before they become critical.
In addition to our Remote Maintenance service, faults which do require an engineering visit will be resolved by one of our highly experienced nationwide service engineers.
Aided by remote analysis, the engineer will arrive already armed with detailed knowledge of the fault and any equipment required to complete the job first time and in a timely fashion.
Security as a Service
Intelligence, Insights and Security Protection as a Service
By providing security as a service, our solution frees administration and IT resources for the customers’ core business. It overcomes the expensive costs of local hardware and maintenance of servers and makes system administration simple for the end user.
We can ensure full protection of our customers’ environment by integrating to our Remote Monitoring Suite 24/7 or out of hours. This allows Dual-Stream to perform tasks efficiently and cost effectively on your behalf such as remote deliveries, concierge, ID card printing and administration.
We work with enterprise level safe and secure data centres to make sure privacy and security are of the highest standard.